Crocheting Made Easy
Easy to Follow, Time Saving, Great Value Patterns, so you can spend less time frogging and more time crocheting
Privacy Policy
Last Updated: 12/11/2025
Who I am
I'm Hayley Coutts, owner of Hooked with Hayley, based in Peterhead, UK. If you have any questions about how I handle you information, you can email me at info@hookedwithhayley.co.uk
What data I collect
Name and email address when you make a purchase, join my mailing list or contact me
Payment details handled securely by Stripe (I never see or store your full card information)
Any messages you send for customer support
Basic engagement information when you open or click links in my emails (to help me see what content people enjoy)
Why i use you data (legal bases)
Purpose
Processing purchases and delivering patterns or courses
Running life-time access courses
Providing customer support
Mailing List
Fulfilling accounting duties
Preventing or investigating suspected fraud or abuse
Lawful Basis
Contract
Contract
Legitimate interest
Consent
Legal obligation
Legitimate interest
How long I keep your data
Type of data
Customer support messages
Order/invoice records
Mailing list subscribers
Unsubscribed addresses (suppression list)
Lifetime-access course accounts
Suspected fraud records
Retention Period
up to 12 months after purchase
6 years to meet accounting requirements
Until you unsubscribe or become inactive
Kept indefinitely - minimal record only (email + status)
Held for as long as the course exists or until you request deletion (confirming loss of access)
Up to 2 years for security purposes
After these periods, data is securely deleted or anonymised
Service providers
My service providers are Go High Level, Mailgun and Dreamhost. These companies process data on my behalf to deliver emails, host my website and manage automations. Each maintains its own privacy policy and compliance with data protection laws.
Payments are processed by Stripe, which also has its own privacy policy and security standards
I never sell, rent or share personal data with anyone for marketing purposes
Your rights
You can ask to view, correct or delete your personal data at any time. To make a request email me at info@hookedwithhayley.co.uk. If you're unhappy with how I handle your information you can contact the Information Commissioners Office (ICO) at https://ico.org.uk
Cookies and analytics
I don't use website cookie for tracking. Email inks may include simple click tracking so I can see which topics or patterns people are most interested in
Changes to this policy
I may update this policy from time to time to reflect changes in law or how I run my business. The latest version will always appear on my website